Returns & Refunds policy

At Logan Odyssey, we strive to provide high-quality camping gear, fishing gear, hiking gear, and travel luggage to support your adventures. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

You may return your item(s) if they meet the following conditions:

  • The return request is made within [insert return period, 14 days] from the delivery date.
  • The item is unused, unworn, and in its original condition with all tags, labels, and packaging intact.
  • Proof of purchase (receipt or order confirmation) is provided.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email [email protected] with your order details and reason for return.
  2. Return Approval: Once approved, we will provide return instructions, including the return shipping address.
  3. Ship the Item: Package the item securely and ship it back using a trackable shipping service.
  4. Inspection & Approval: Upon receiving your return, we will inspect the item and notify you of approval or rejection.

3. Refund Process

  • Approved refunds will be processed within [insert timeframe, 7-14 business days] after the return is received.
  • Refunds will be issued via the original payment method
  • Shipping costs are non-refundable, unless the return is due to a mistake on our part (wrong or defective item).

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or damaged products (unless defective upon arrival).
  • Custom or personalized items.
  • Clearance or final sale items.

5. Exchanges

  • If you received a defective or incorrect item, we will replace it at no additional cost.
  • Exchanges are subject to stock availability.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  • We recommend using a trackable shipping service, as we are not responsible for lost or delayed returns.

7. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Once an order has been shipped, it cannot be canceled.

8. Contact Us

For any return or refund inquiries, please contact us: [email protected]