Shipping Policy

At Logan Odyssey, we are committed to delivering high-quality camping gear, fishing gear, hiking gear, and travel luggage right to your doorstep. Please review our shipping policy below to understand our shipping process, estimated delivery times, and other important details.

1. Shipping Destinations

  • We currently ship worldwide.
  • Some remote locations may have limited delivery options. If your address is outside our standard shipping zones, we will contact you regarding alternative shipping methods.

2. Processing Time

  • Orders are processed within [insert timeframe, 1-3 business days] after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Costs

  • Shipping costs are calculated based on the order’s weight, destination, and selected shipping method.
  • Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your shipment on our website or through the carrier’s tracking portal.

5. Lost, Stolen, or Delayed Shipments

  • Logan Odyssey is not responsible for lost or stolen packages after delivery confirmation.
  • If your package is delayed or missing, please contact the shipping carrier first. If further assistance is needed, reach out to our customer support team.

6. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.
  • If an incorrect address is provided, and the package is returned to us, reshipping costs will be charged to the customer.

7. Damaged Items & Issues

  • If you receive a damaged package or an incorrect item, contact us within 48 hours of delivery.
  • Please provide photos of the damaged product and packaging for a quicker resolution.

8. International Shipping & Customs

  • International shipments may be subject to customs clearance delays and additional duties/taxes, which are the responsibility of the customer.
  • Logan Odyssey is not responsible for customs restrictions or regulations that may prevent the delivery of certain items.

9. Contact Us

For any shipping-related questions, feel free to contact us:[email protected]